Wi-Fi shapes daily life in rental housing, but the industry still has relatively little insight into how residents feel about it. This major new study uses AI sentiment analysis to uncover:
- What residents notice—and ignore—about community Wi-Fi
- How service quality influences renewal decisions
- Which Wi-Fi attributes matter most, and how operators can communicate them to residents.
This report introduces a richer, more reliable way to understand resident sentiment than current multifamily approaches.
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